Refund and Returns Policy

KADRIE Return & Refund Policy

Last Updated: [August, 2006]

Introduction

At KADRIE, we want every customer to feel confident when choosing their perfect sofa.

Because our sofas are carefully prepared based on your selected configuration, material, color, and specifications, we encourage you to review all product details before placing your order.

1. Made-to-Order Products

Many KADRIE sofas are prepared according to customer-selected options, including:
– Sofa configuration
– Material
– Color
– Size
– Functional features

Once production begins, materials and manufacturing resources are allocated specifically for your order. Returns or cancellations may become limited after production has started.

2. Order Cancellation & Changes

If you need to make changes or cancel your order, please contact our customer support team within 48 hours after placing your order.

Once your order has entered production, material preparation, or shipping arrangements, cancellation or modification may no longer be available.

Email: info@kadrieshop.com

3. Returns & Refund Eligibility

Due to the made-to-order nature of KADRIE sofas, returns or refunds generally do not apply to:
– Change of mind after purchase
– Incorrect size selection
– Personal preference after delivery
– Color preference differences
– Changes in home design plans

4. Damaged or Defective Products

If your sofa arrives with visible shipping damage, manufacturing defects, missing components, or functional issues, please contact us within 48 hours after delivery.

Please provide:
– Order number
– Clear photos or videos
– Description of the issue

5. Resolution for Approved Claims

KADRIE may provide replacement of damaged components, repair assistance, replacement of affected parts, or other reasonable solutions.

6. Product Variations

KADRIE uses carefully selected materials, including genuine leather and premium fabrics.

Natural variations in color tone, leather grain, fabric texture, and softness are part of the natural beauty of furniture materials.

7. Refund Processing

If a refund is approved, refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

8. Shipping & Return Costs

For approved returns or replacements caused by verified product issues, KADRIE will review the appropriate solution based on the specific situation.

For customer-requested returns unrelated to product defects, applicable shipping or handling costs may apply.

9. Contact Us

KADRIE Customer Support
Email: info@kadrieshop.com